Shipping Policy

Delivery involves both preparing your order and transporting it to your address. Below we explain the two stages, applicable charges, shipment tracking and help with delivery issues.

Zafloreni and zafloreni.com are owned and operated by Shanghai Yanke Technology Co., Ltd.

Order Processing

After payment is confirmed, our normal order-preparation period is 1–3 business days. Processing time is separate from delivery time. Weekend and public-holiday orders generally begin processing on the next business day. We will contact you if an unusually long processing delay occurs.

Estimated Delivery

For United States destinations, standard shipping is usually estimated at 5–12 business days from dispatch. Including processing, the estimated total is 6–15 business days. Delivery to other destinations varies by shipping method, carrier, customs, and local conditions. Available estimates are displayed at checkout. These are estimates, not guaranteed arrival dates.

Shipping Fees

Free standard shipping is available for eligible orders with a value of at least US$29.99. Available methods, charges, geographic restrictions, and exclusions are shown at checkout before payment. Other shipping charges may depend on destination, package size, weight, and order contents.

Fulfillment & Tracking

We use fulfillment locations selected for inventory availability and the delivery destination, which may include partner facilities; shipments are not necessarily dispatched locally. Items may ship separately and arrive on different dates. After a parcel is dispatched, available tracking details are sent by email. Carrier updates may take several business days to appear.

Address Changes

Provide a complete and accurate delivery address. Contact us promptly to request corrections or cancellation; changes cannot be guaranteed after processing or shipment preparation begins. Reasonable reshipment charges may apply when an incorrect address provided by the customer requires reshipment.

Delays & Missing Packages

Carriers, customs, weather, holidays, and remote destinations may cause delays. If delivery exceeds the estimated timeframe or tracking stops updating for an extended period, contact us with your order number and tracking details. We will investigate with the carrier or fulfillment partner and provide an appropriate resolution, which may include replacement or refund.

If tracking shows delivery but you cannot find the package, check your delivery area, household members, building reception, neighbors, and carrier. Contact us if it remains missing. A delivered scan does not automatically prevent review of a legitimate claim.

Damage, Customs & Returns

Report damaged, defective, missing, or incorrect items promptly, with photos or videos where available. Confirmed issues will receive an appropriate solution at no additional cost. Unless checkout states otherwise, destination-country import duties and taxes are the recipient's responsibility. Eligible returns may be requested within 30 calendar days after delivery; contact us before returning an item.

Understanding the Timeline

Order preparation begins after payment confirmation and is separate from the carrier’s transit time. Please consider both periods when planning for delivery. These estimates are not promises of a specific arrival date.