FAQ

Here are practical answers to the questions customers most often ask while choosing lighting, completing an order and arranging support after delivery.

Zafloreni and zafloreni.com are owned and operated by Shanghai Yanke Technology Co., Ltd.

How do I place an order?

Choose your product and available options, add it to your cart, and complete checkout. Please check dimensions, power requirements, plug type, and included accessories before ordering. An order confirmation will be emailed to you.

When will my order arrive?

After payment is confirmed, our normal order-preparation period is 1–3 business days. Standard delivery to the United States generally takes 5–12 business days after dispatch, giving an estimated total of 6–15 business days. Other destinations vary; available estimates are shown at checkout. Arrival estimates are indicative and should not be interpreted as guaranteed dates.

Is shipping free?

Free standard shipping is available for eligible orders with a value of at least US$29.99. Geographic restrictions, exclusions, and other shipping charges are displayed at checkout before payment.

Can I change or cancel an order?

Email us as soon as possible. Changes or cancellations cannot be guaranteed once processing or shipment preparation has begun.

How do I track my order?

We email available tracking details after dispatch. Carrier updates may take several business days to appear. Separate packages may have separate tracking numbers.

What if my lamp is damaged or does not work?

Contact us with your order number and clear photos or videos. For a confirmed defect, damage, missing item, incorrect item, or material mismatch, we provide an appropriate replacement, refund, or return solution at no additional cost.

Can I return my order?

Request an eligible return within 30 calendar days after delivery. Preference-based returns must be unused, unaltered, and complete with original packaging and accessories. Customers pay preference-based return shipping. Contact us for instructions before returning anything.

When will I receive my refund?

Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection. Your payment provider may require additional time.

Which payment methods can I use?

Available payment methods are displayed at checkout and may vary by location, currency, and device.

Where can I read the full terms?

Please review our Shipping Policy, Return and Refund Policy, Privacy Policy, and Terms of Service for the full conditions that apply to your purchase.