Contact Us

Whether you need help choosing a lamp or checking an existing order, our customer-care team is available by email. Please include enough order details for us to find the relevant transaction.

Zafloreni and zafloreni.com are owned and operated by Shanghai Yanke Technology Co., Ltd.

Need help with a lamp or an existing order? Our customer support team can assist with product specifications, order updates, shipping, payments, returns, refunds, and privacy requests.

Get in Touch

Email service@zafloreni.com. For an existing order, include your order number, the email address used at checkout, and a brief description of your request.

Product & Delivery Issues

If your order arrives damaged, defective, incomplete, or incorrect, contact us promptly with clear photos or videos of the issue. Include images of the packaging and shipping label where available. Retain the item and packaging while we review your request.

Returns

Eligible returns can be requested within 30 calendar days after delivery. Please contact us before sending anything back. We will provide return instructions and the designated return address. Our registered business address is not a return address unless we specifically instruct you to use it.

Helpful Details to Include

For order questions, include your order number and the email used at checkout. If the item is damaged or incorrect, photos of the item and packaging can help us investigate. Please do not email card numbers or passwords.